- Covers
- Drains, heaters, sumps, permits, pricing
- Quickest fix
- Know where your main shut-off is
- Still stuck
- Call (365) 414-5748
Before you call
Many plumbing questions have short answers. Here are the ones that come up most often in Burlington, from the first sign of a leak to how permits work. Missing your question? Phone (365) 414-5748 and ask.
Describe the drain, pipe or fixture and get a straight answer on the phone.
All questions
Where would my main valve be?
Typically downstairs, where the supply pipe comes through the front foundation, right by the meter. In condos, check the suite utility closet or ask building management.
Does plumbing work in Burlington need a permit?
Added drains, relocated fixtures, lower-level washrooms and backwater valves generally call for a permit from the City of Burlington. Simple replacements like a faucet or toilet usually do not.
Why does my tankless water heater need descaling?
Halton Region tap water comes from Lake Ontario and carries moderate hardness. Over time minerals coat the heat exchanger, so most manufacturers recommend periodic flushing.
Is a backwater valve worth it?
Where a basement drains to the city sewer, a mainline valve keeps storm surcharge from pushing sewage indoors. Halton Region has offered subsidies for them; check the current terms.
A pipe just burst. What now?
Turn the main valve off, cut nearby power when safe to do so, drain the lines from a basement cold tap, and call.
Can I use chemical drain cleaner?
It is better not to. Harsh cleaners can damage older pipes and traps and make the job harder and less safe for the plumber who clears it afterwards.
Can I tell whether my pipe is Poly-B?
Polybutylene is usually grey, flexible plastic stamped PB2110, common in homes built in the 1980s and early 1990s. It is often seen near the water heater or main valve.
My water heater is rented. Can you still help?
Repairs to rented tanks usually go through the rental company. We can explain your options if you are thinking of buying out the rental or replacing it with an owned unit; read your contract first.
When should a sump pump be tested?
Twice yearly and whenever a big storm is forecast. Tip in a bucketful and watch it switch on, pump down and stop.
Do you serve rural north Burlington?
Yes, including Kilbride, Lowville and the surrounding rural area, where many homes use private wells and septic systems.
One call to (365) 414-5748 puts you through to a Burlington plumber.