- On the truck
- Pipe cutters, push-fit couplings, wet vac, auger
- First move
- Shut off the main or the branch valve
- Tested by
- Pressure-holding the repaired line
When you need emergency plumbing
Water where it should not be is the plainest test. A pipe spraying behind drywall, a damp patch spreading across the ceiling, wastewater welling up in the basement, or a water heater pouring onto the floor all call for help today. So does a home with no running water in January, because the cause is often a frozen line that may split as it thaws.
Other problems feel alarming but can usually wait a few hours: one slow sink, a dripping tap, a toilet that runs. On the phone we will tell you honestly which group your problem falls into.
How the job is done
- Stop the water. We help you find the main valve, usually on the front foundation wall near the meter, and close it.
- Make it safe. Breakers feeding wet areas are switched off; a leaking gas appliance is left alone and reported to the gas utility from outdoors.
- Find the source. On arrival the plumber traces the leak or blockage instead of guessing.
- Repair or stabilise. Many fixes are finished in one visit. Where a larger repair is needed, a temporary cap restores water to the rest of the house.
Describe the drain, pipe or fixture and get a straight answer on the phone.
Burlington homes and this work
Burlington's housing ranges from 1950s bungalows in Mountainside to 2010s townhouses near Alton Village. The older group brings seized valves and corroded fittings; the newer group brings plastic supply lines and crowded mechanical rooms. The August 2014 storm also showed how quickly lower floors can take on water when the municipal sewer is overwhelmed, which is why many urgent calls here involve basements.
What affects the scope
- Whether the leak is reachable or behind a finished ceiling
- The pipe material: copper, PEX, galvanized steel or Poly-B
- Time of day and access to the property
- Whether drying and restoration will follow
Before we arrive
Carry belongings to dry ground, photograph the damage, and clear a path to the mechanical room. If a ceiling is sagging with water, keep people out from underneath it. Then call (365) 414-5748 and describe what you see. Read the letter about what to do when a pipe bursts is a five-minute read best done in advance.
Questions we get on this
Do you answer calls at night?
Ring any time and a person who can advise on next steps; availability for a visit depends on the time and the job.
Should I call my insurer first?
Water off comes first; the insurance call follows. Photos taken before cleanup help with any claim.
One call to (365) 414-5748 puts you through to a Burlington plumber.